Refund policy

Customer Satisfaction is Our Priority

At Maa Toddlers, we strive to ensure every product meets your expectations. However, if you’re not satisfied, our hassle-free refund policy is here to help.

Eligibility for Refunds

• Products must be unused, unwashed, and returned in their original packaging with tags intact.
• Refund requests must be initiated within 7 days of receiving the product.
• Items such as personalized products or discounted items are non-refundable unless damaged or defective.

Refund Process

1. Email us at returns@maatoddlers.com with your order number and reason for return.
2. Our team will review your request and provide a return authorization within 2 business days.
3. Ship the product back to us at the provided address (shipping costs for returns are borne by the customer).
4. Once the item is inspected and approved, the refund will be processed within 5-7 business days to your original payment method.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us immediately with photos of the product. We will arrange for a replacement or full refund at no additional cost.

For any refund-related questions, feel free to reach out to us.